Weight Loss Support
How can we help?
Find clear answers about Premium, Apple Health, your account, and everyday app features.
Try “restore Premium”, “Apple Health”, or “forgot passcode”.
Browse by topic
Find the right answer faster
Most viewed
Popular answers
Help articles
All questions
Forgot Passcode
Unfortunately, there is no way to reset your passcode without manually deleting the application from your device and reinstalling it from the App Store. However, this will also permanentl…
Read article Account InformationI haven't received a verification email
There are a few things you can try in order to resolve this problem. Please try the following, in this order : ----------------------------------------------------- 1. Update the app to t…
Read article Account InformationThe email verification link doesn't work
In order to resolve this problem, please try the following, in this order : ----------------------------------------------------- In advance, we suggest you try these three steps: 1. Turn…
Read article App FunctionsCan I count calories with this app?
Unfortunately, the current version of our app does not offer calorie tracking. We may consider adding this option in the future, but we'd like to keep our app simple and user-friendly eve…
Read article App FunctionsHow can I change my avatar?
Since the app version 1.5.0 update, we have renewed all of the existing avatars and added new avatars/avatar options (including skin tone options). Please take a look at the latest versio…
Read article App FunctionsHow can I change my avatar's skin tone?
You can change your avatars' skin tone in the app by using either of the following methods: -------------------- #1: In the Weight Loss app, go to Settings > Avatar then tap the button at…
Read article App FunctionsHow can I delete past weight entries?
If you want to delete weight entries that you input in the past, please do the following: #1. Please tap the specific date that you would like to adjust in the calendar, and tap the area…
Read article App FunctionsHow can I record more than one weight entry per day?
In order to record two weight entries per day, please do the following: ---------------------------------------- 1. Change entry type in the settings menu to “twice daily” 2. Then go to w…
Read article App FunctionsHow do I record body fat percentage data in the app?
In order to enter body fat percentages, please do the following: ------------------- 1. Go to the Settings page 2. Enable “Body Fat Percentage” by tapping the switch button 3. Go to the R…
Read article App FunctionsMy avatar won't change, even though I changed the Avatar Display Mode from BMI mode to GOAL mode.
If you are currently subscribed to Premium and you can change the Avatar Display Mode from BMI mode to GOAL mode, but the avatar's appearance doesn't change as you would think in GOAL mod…
Read article Apple Health AppHow to enable Apple Health integration for weight and body fat percentage data
Our app will have seamless integration with the Apple Health app in terms of weight and body fat percentage entries. This means that if you have a scale that syncs with Apple Health, you…
Read article Apple Health AppHow to see your Apple Health steps data in the Weight Loss app
This app automatically shows your steps data via integration with the Apple Health app . If you would like to see a chart for steps, please do the following: --------------------- # iOS17…
Read article Apple Health AppThe Weight Loss app does not show the weight that I just recorded via a smart scale.
Weight and body fat percentage data from Apple Health will automatically show in this app after entries from compatible scales are transferred to the Apple Health app . If you have just w…
Read article Apple Health AppWhat do you recommend for scales that sync with Apple Health?
If you DO NOT have a scale that syncs with Apple Health, you can find recommended scales (Wi-Fi-enabled) via the Apple official homepage . You can also find various other types of scales…
Read article Other QuestionsHow can I make the app faster?
If you feel the Weight Loss app is slow, one way to possibly make it faster is by following the procedure below, in the same order: (*This procedure can take little more than 1 or 2 minut…
Read article Other QuestionsMy weight data seems to suddenly be missing. Is there anything I can do to resolve this?
If your weight data is missing on the Weight Loss app and your Weight Loss app version is lower than 1.6.0, please update to the latest version of the app on the App Store . If the above…
Read article Other QuestionsWhat is coming in future versions?
We hope that you can look forward to seeing these features in future updates to the Weight Loss app: - Milestones feature (this will allow users to set mini weight goals in addition to se…
Read article Premium SubscriptionHow can I resolve the "Cannot connect to the iTunes Store" error?
This is a bug from Apple's App Store, not the Weight Loss app itself, but you may see the alert message for this bug during the process of purchasing or restoring this app. In order to re…
Read article Premium SubscriptionHow to cancel your Premium Subscription
In order to cancel your Premium subscription, please do the following: ----------------------------------------------------- ■How to manage/cancel your subscription # iOS14+ (1) Open the…
Read article Premium SubscriptionHow to use Premium on multiple devices
Premium is connected to a Weight Loss user account (email address). In order to use Premium on multiple devices, please do the following: (On the device with Premium): 1. Go to Weight Los…
Read article Premium SubscriptionWhat should I do if I can not restore my Premium subscription?
If you can not restore Premium, please first check your current subscription status: ---- (1) Open the iOS Settings app on your device. (2) Tap your name. (3) Tap Subscriptions. ---- If y…
Read article