What should I do if I can not restore my Premium subscription?

Updated June 30, 2022

If you can not restore Premium, please first check your current subscription status:

----

(1) Open the iOS Settings app on your device.

(2) Tap your name.

(3) Tap Subscriptions.

----

 


If you confirm that your subscription status is valid on the iOS Settings app, try the following steps in order to restore your Premium subscription:

-----------------

#1. Update the app to the latest version.

https://apps.apple.com/us/app/id1226502637

 

#2. Quit the Weight Loss app.

https://support.apple.com/en-us/HT201330

 

#3. Restart your device.

https://support.apple.com/en-us/HT201559

 

#4. Go to the Premium page on the Weight Loss app.

 

#5. Tap "Restore previous purchases" and then tap "Restore."

 


*If #5 doesn't work, follow the instructions below:


#6. Tap the Purchase button on the Premium page.


#7. If you have already subscribed to Premium, you may see the alert dialog with the message: "You're currently subscribed to this."


#8. Tap "OK" on the alert dialog.

 

*If you want to use Premium on multiple devices or a newly purchased device, please take a look at the link below as well:

/articles/48054-how-to-use-premium-on-multiple-devices

-----------------


If the above solution does not work, we would still like to help solve your problem, so please contact us via the Weight Loss Help Center.

 

Still need help?

Tell us what happened and we’ll take a closer look.

Contact support